Customers may return new, unopened items within 30 days of delivery for a full refund.
All refunds go to the original credit card. A full refund will be due provided the return is received within the return window and the result of the return is caused by us.
Replacements and exchanges are not supported; customers can return their original order for a refund and create a new order for the replacement.
Items that have been opened/used, or items classified as hazardous materials are not returnable – this includes MAKE-UP. Please contact us for issues concerning these items.
Instructions on how to return items:
- Please contact us directly to receive return instructions.
- Print the returns slip and the shipping label.
- Include the returns slip inside the box and affix the shipping label to the box.
- Ship package to us using the designated shipping method provided to you in Step 1.
Refunds are usually processed in 5-10 days after we receive your return. You will receive email confirmation when the refund is processed.
At this time, we are unable to process exchanges. If you'd like to exchange the item you purchased, simply return the product and place another order. We'll issue a refund to your original payment method used after we receive your return.
If you're ordering a different size of the same item, and the price of the item has changed since you placed your original order, we'll be happy to honor the previous price. Just let us know by contacting us directly.