Most items will be shipped from our warehouse out of Portland, OR. Orders received after 9:00AM, or those received over the weekend, or on a national holiday will be shipped the following business day. Orders are shipped via the US Postal Service and properly insured at no additional cost to customers.
Some items will be processed through an Amazon Fulfillment Warehouse. Please see Amazon Ship times for their processing.
Most orders shipped via Standard Ground will arrive within 3-5 business days. Orders shipped via Expedited Shipping will arrive within 1-3 business days.
Customers will be notified that the USPS tracking number has been posted via an Order Status Update e-mail.
Shipping rates to countries other than the US will vary. If an international package weighs over 4 lbs, it must be sent Priority Mail.
International Orders are normally sent First Class International Mail through USPS. This includes a Customs ID# which is NOT an Official tracking number, although you will be able to see where the package is at various points in its delivery. Only Priority Mail includes a Customs ID# that can track the package from one country to another.
Any Postal Damage/Loss will be handled through our Insurance Company and a refund or exchange will be given once Claim clears. Because Customs differs from country to country an insurance claim can not be filed on a lost package until 45 days after and order has shipped. Customs will sometimes hold a package for inspection or duty fees. We have no control over this. It is your responsibility to make sure the item you are ordering is legal in your country.
Import duties, taxes, and charges are NOT INCLUDED in the item price or shipping charges. These charges are the buyers responsibility. Please check with your countries customs office to determine what these additional costs will be prior to buying. These charges are normally collected by the delivering shipping company or when you pick the item up. Do not confuse them for additional shipping charges. We are not responsible for any Customs/Duty Fees.